CyberCoders Senior Software Engineer - ITSM - XML, ITSM, ServiceNow in Morrisville, North Carolina

Senior Software Engineer - ITSM - XML, ITSM, ServiceNow Senior Software Engineer - ITSM - XML, ITSM, ServiceNow - Skills Required - XML, ITSM, ServiceNow, SQL, PowerShell, LDAP, VPN, SSL, ITIL, Web Services

If you are a Senior Software Engineer - ITSM with experience, please read on!

We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. Based in Urbandale, IA we have locations in multiple states and are currently seeking a Senior Software Engineer with 10+ years of experience with ITSM design and development for our Morrisville office.

What You Will Be Doing

Lead all technical aspects of solution design and delivery including:

-Provide 3rd level end user/system support of platform within defined SLAs

-Integrations with internal and external systems that support real-time update where appropriate including; data exchange, event and notifications, reporting and analytics, configuration discovery.

-Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

-Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks

-Develop required documentation such as presentations, gap analysis reports, process flow diagrams, procedures, and roles/responsibilities

-Providing training and mentoring to other members of the ITSM team

-Facilitate roll out of new applications and modules

-Assist in troubleshooting patch / release management issues

What You Need for this Position

-A degree or equivalent, preferably in Information Technology

-10+ years' experience as a key technical resource leading the design and development of ITSM software solution

-Strong skills/Experience with the ServiceNow platform including the Incident Management, Change Management, Asset Management and Problem Management modules, CMDB, Reporting and the various CMS features

-5+ years experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)

-Adept using SQL and PowerShell

-Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

-Certification as ServiceNow Application Developer, preferred

-ITIL V3 Foundations Certification required

-Solid experience in requirements gathering, including experience in creating process documentation

-The ability to take complex end-user requirements to system requirements to code

-Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.

-Must be able to communicate with technical and non-technical individuals and teams

-Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

-Must be able to work in a fast paced production environment

-Must be able to handle multiple tasks and projects with various and changing levels of priority

-Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

-Proven team player and team builder

-Must be open to others ideas, strategies, etc., as part of a decision making team

So, if you are a Senior Software Engineer - ITSM with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Senior Software Engineer - ITSM - XML, ITSM, ServiceNow NC-Morrisville CW3-1447546